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WHEN IS MY METER READ & BILL GENERATED?

The Elmira Water Board (EWB) bills residential accounts bi-monthly (every two months). Meters are read and accounts billed on a two-month schedule. The distribution system consists of nine sections/areas. To determine which section/area your property is in, please see the Section Map provided in this link. To see when your bill will be mailed and is due, please refer to the Billing Dates linked at the top of this page.

WHEN IS MY BILL DUE?

Between the mailed date and the due date there is a 20 day time frame in which to pay your bill. Should the 20 day payment period expire without a payment being received, a 3% penalty is charged to the account.

WHAT IF MY BILL BECOMES PAST DUE?

An account with an outstanding balance will be mailed an Interruption of Service Notice seven days after going into the penalty phase. An Interruption of Service Notice will incur a $10 administrative fee charged to the account. Payment must be made within 14 days to avoid interruption of service.

WHAT SHOULD I DO IF I CANíT PAY MY WHOLE BILL?

If you are having difficulty paying your bill, you are urged to call the Customer Service Representatives at 607-733-9179.

WHEN WILL SERVICE BE INTERRUPTED FOR NON-PAYMENT?

Fourteen days are allowed for payment to be received on a delinquent account after an Interruption of Service Notice has been mailed. If the account has not been paid within that period, the water service will be interrupted and a $75 reconnect fee will be charged to cover restoration of service costs.

HOW DO I GET MY WATER SERVICE REESTABLISHED?

Water service will not be reestablished until the EWB receives payment in full. Payment can be made by cash, money order or credit/debit card. If you have any questions regarding reestablishing service, please call Customer Service at the number shown above. It is important to note that once service has been interrupted and payment in full has been verified, water service is restored only during the work hours of 9 am to 4 pm Monday through Friday (excluding holidays).

IS THERE A WAY TO PREVENT RECEIVING THESE ADDITIONAL CHARGES?

The EWB has various ways to pay your bill - including automatic bill payment, which would automatically deduct the payment from your bank account or credit card on the due date. Information on all the convenient ways to pay your bill is available for review by clicking the "Rates And Fees" tab on the Home Page.

We also offer an i-Call service that will alert you by phone to the fact that your bill is in arrears and must be paid to avoid interruption of service. To receive this helpful notice, you would need to provide Customer Service with your phone number for our billing data base or click here to email us your information.

Please note that if you are paying your bill with a personal check or via electronic withdrawal (payments made on the i-Web or Tele-Works systems), any check returned to us will be charged a $20 return check fee. If the returned check was written following issuance of a shut off notice, your water service will be interrupted (as per the original shut off notice) without further notification and a $75 disconnect fee will be charged. Payment in full in the form of cash or money order will be required.