When can I expect my bill? Click here to find out.


Water is metered in cubic feet
One unit is 100 cubic feet which equals 748 gallons

Residential/Commercial Water Rates - Billed Bi-Monthly
Effective for all billings on or after February 23, 2012
in units of 100 cubic feet
Inside City of Elmira $3.56
Town of Elmira $5.10
Town of Horseheads $5.00
Town of Southport $4.91
Village of Elmira Heights:
located in Town of Elmira
located in Town of Horseheads
$5.10
$5.00
Minimum Bill - 6 Units = 4,500 gallons

Industrial/Institutional Water Rates - Billed Monthly
Effective for all billings on or after February 23, 2012
in units of 100 cubic feet
Inside City of Elmira $2.70
Town of Elmira $3.42
Town of Horseheads $3.49
Town of Southport $3.42
Minimum Bill - 10 Units = 7,500 gallons

Economic Development Rate $0.85
in units of 100 cubic feet
(All Approved Accounts)

Wholesale Water Rate $0.90
in units of 100 cubic feet

Private Fire Protection
With 3" service
4" service
6" service
8" service
10" service		 $14.00 per quarter
24.00 per quarter
34.00 per quarter
44.00 per quarter
54.00 per quarter

Outside the City of Elmira
With 3" service
4" service
6" service
8" service
10" service		 $16.00 per quarter
28.00 per quarter
40.00 per quarter
52.00 per quarter
64.00 per quarter

Public Fire Protection Hydrants
(effective 1/1/2012) $195.00 per year

Water Tanker Fill Site Rate
(effective 1/26/2010) $14.00 per 1000 gal


Schedule of Customer Fees
(Effective June 1, 2009)

Service Fee for Delinquent Shut-Offs $75.00 (per occurrence)
Customer Requested Meter Remove & Reset $75.00 (per occurrence)
Administrative Fee For Interruption of Service Notice $10.00 (per occurrence)
Special Meter Read $20.00 (per request)
Meter Testing $40.00
New Meter Installation (Meter over 1 inch) Time & Materials & Cost of Meter
Meter Reset on Existing Account (Meter over 1 inch) Time & Materials
Replace Frozen or Damaged Meter (Meter 1 inch or less) $150.00
Replace Frozen or Damaged Meter (Meter over 1 inch) Time & Materials & Cost of Meter
Checks Returned - NSF $20.00 (per occurrence)
Non-Emergency Call-Outs (after hours) Time & Materials
($125.00 minimum)
Hydrant Permit/Pool Filling Permit $250.00/week or pool fill
(plus $1,000 refundable deposit)
New Service Line - 3/4 or 1 inch (main to curb) $1,200.00
($600.00 deposit with application)
Meter Pit Pumping Fee Time & Materials
($50.00 minimum)
Construction Service Rates:
Includes:		 $235.00/hr
Working Supervisor, Crew
Backhoe (includes operator)
Dump Truck (includes operator)


Visit our website at www.elmirawaterboard.org and use the "Account Access" link to set up a user account. To register you must have your account number available. This will allow you access to your account history and to make payments. We accept MasterCard, Visa, Discover, Debit Card, or withdrawal directly from your checking account. You will also be given the opportunity to sign up for automatic payments.


Just dial 1-877-363-3948 and you will receive easy to follow step-by-step instructions on how to pay using the Tele-Works bill paying system. We accept MasterCard, Visa, Discover, Debit Card, or withdrawal directly from your checking account. You will need to have your account number available upon dialing. Once you have accessed the system, your account information will be retrieved.


If you choose to mail your payment, for your convenience your bill contains a self-addressed return envelope.

Residential bills are mailed to our Five Star Bank processing center

Elmira Water Board
P O Box 32
Warsaw, NY 14569-0032

Monthly, fireline, final, and sundry billings are processed at our Main Office

Elmira Water Board
P O Box 267
Elmira, NY 14902



You may bring your payment to either

Five Star Bank - at any of their convenient branches - check, money order, or cash
Elmira - 351 North Main Street
Elmira Heights - 2075 Lake Road
Horseheads - 1019 Center Street
or
Elmira Water Board Main Office - all options
261 West Water Street
(Monday through Friday 9:00am - 4:00pm)